Customer Service



For Domestic Shipping within the US:

Our standard shipping is $4.95 (within the US only) via the US Postal Service.


Orders over $50 will ship free.

Orders under 13 ounces will ship First Class, and orders 13 ounces or more will ship Priority Mail.


For Domestic Shipping outside the US and for International Shipping:
Our website will automatically calculate the shipping cost for you, and orders will ship via the US Postal Service, unless expedited shipping is chosen. Orders under 13 ounces will ship First Class, and orders 13 ounces or more will ship Priority Mail. There will be a $5 handling fee for international packages.

Our 100% Customer Satisfaction Policy:
We want you to be happy! We stand behind all of our products, so that if you are not completely satisfied with your purchase, we will gladly provide an exchange or refund, whichever you prefer.

Our Stress-Free Return Policy:
There are enough hassles in life, so we strive to make the return process as easy as possible for you! You do not need a receipt or a Return Authorization Number. Simply send us a note with your name, place of purchase, delivery address, daytime phone and what you would like us to do.

Send your return to: My Caring Cross 2668 S Stratford Road, Winston Salem, NC 27103.


We will share in the cost of an exchange by shipping the exchange back via the US Postal Service with no shipping charges to you. We endeavor to process and ship exchanges within 24 hours of receipt of the return, so you'll have your exchange back in no time! For refunds, we do not refund original shipping charges.

Credit Card Security:
My Caring Cross does not see or store any credit card information from website sales. The credit card information that is inputted at the time of order goes from your browser in an encrypted format directly to our processor. My Caring Cross never sees credit card information, and we only receive an acceptance or decline response. Breaches that expose credit card information are almost always with merchants who store credit card information on their servers. Consequently, My Caring Cross does not offer a "save this card" type of feature on our website.